Instead of stitching bits of code together to form a cohesive code base, leaders create systems and processes that connect the efforts of each team member so they are working together toward a common goal.
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What’s the point of reporting bugs? Devs just ignore them anyway . . . That was the gist of a conversation I had with one of my project managers when I led a support division. He and his team managed the process for making sure customer reported bugs were addressed consistently. He
One of the benefits of working on a team is more eyes means more opportunities to find problems (and solutions) fast. But what if your team members don’t default to sharing information? That’s frustrating–but luckily also preventable. These three shifts can help. Pay attention to your reaction
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Blame is a bit like junk food. It feels satisfying for a second, especially when we’re hurt, disappointed, or scrambling to make sense of what just went wrong. But it rarely leaves us better off—and often makes things harder in the long run. We think we’re holding
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One of the most treasured gifts in my life are friends who love me to my core and call me on my bullshit. Several years ago, one of those friends gave me this feedback about what it was like to teach me to play a new board game: It'